GoS Department Enablement Officer

Job Description

Role Overview

Division Office of the CEO
Reporting Line Senior Key Account & Commercial Manager
Location Karachi
Employment Type Full-time

The GoS Department Enablement Officer supports the Senior Key Account & Commercial Manager by acting as the day-to-day liaison between SITC and the government departments it serves. The role exists to close a current gap in cross-functional support around SLA delivery and project billing, where SITC requires dedicated capacity with government stakeholder management experience to maintain and strengthen departmental relationships. This individual is responsible for enabling smooth coordination between SITC and its government department clients, supporting timely SLA fulfilment and collections, and helping structure new departmental engagements. This is a high-priority role that directly protects and grows existing revenue and accelerates the conversion of new departmental relationships into structured, billable engagements.

Key Responsibilities

  • Act as the primary liaison between SITC and assigned government departments, maintaining strong, responsive relationships that support ongoing service delivery and account health.
  • Support the Senior Key Account & Commercial Manager in coordinating SLA delivery across departments, tracking deliverables, timelines and service commitments to ensure department-level requirements are met.
  • Coordinate cross-functionally with Product, Technology, Finance and Operations teams to resolve departmental issues and ensure billing, invoicing and collections processes proceed without delay.
  • Accelerate collections by maintaining regular follow-up with department points of contact, escalating payment delays, and ensuring documentation required for billing is accurate and complete.
  • Support the structuring of new departmental engagements by gathering requirements, coordinating internal stakeholders, and preparing supporting materials for proposals and onboarding.
  • Maintain accurate records of departmental interactions, open issues, SLA status and billing milestones, providing regular status updates to the Senior Key Account & Commercial Manager.
  • Identify risks to departmental relationships or revenue continuity early and escalate to the Senior Key Account & Commercial Manager with recommended mitigation actions.
  • Build and sustain working relationships with government department representatives, positioning SITC as a responsive and reliable partner.
  • Assist in preparing departmental review meetings, performance reports and account summaries for internal and client-facing use.
  • Undertake any other duties reasonably assigned by the Senior Key Account & Commercial Manager or CEO’s Office in support of departmental enablement and revenue protection.

Required Skills & Competencies

  • Demonstrated experience in government stakeholder management, with the ability to navigate departmental processes and build trust with public-sector counterparts.
  • Strong relationship management and interpersonal skills, with the ability to represent SITC professionally and confidently to external government stakeholders.
  • Good understanding of SLA structures, project billing cycles and collections processes, or the ability to grasp these quickly.
  • Strong organizational and follow-up discipline, with the ability to track multiple departmental engagements simultaneously.
  • Effective written and verbal communication skills, including the ability to prepare clear status updates and account summaries.
  • A proactive, accountable approach with sound commercial judgement in protecting and growing departmental revenue.

Qualification & Experience

Education: Bachelor’s degree in Information Technology, Business Administration, Public Administration, or a related discipline.

Experience: Minimum 5+ years of relevant experience in government department coordination, administrative support to senior officials, or liaison roles, ideally within Government of Sindh or other public-sector departments. Direct experience supporting senior government officials, managing official correspondence, and navigating inter-departmental processes is strongly preferred.

Note:
Only PDF resumes are accepted.
Your CV must include an email ID, mobile number, LinkedIn URL, and current city.

Drop your file here or click here to upload You can upload up to 1 files.