Senior Key Account & Commercial Manager

Job Description

Role Overview

Division	Office of the CEO
Reporting Line	CEO (primary), dotted line to CFO and CPO
Functional Coordination	Company Secretary and Sr. EA to CEO
Location	Karachi (with frequent travel to Government of Sindh departments across Sindh)
Employment Type	Full-time

The Senior Key Account & Commercial Manager is a senior, revenue-owning role within the Office of the CEO.

The role owns SITC’s commercial relationship with the Government of Sindh; growing revenue across departments, expanding
scope and utilization, and negotiating and structuring the commercial terms under which SITC’s products and services are
delivered. It is the single point of accountability for how much departments are billed, how quickly SITC gets paid, and how
commercial commitments are documented and honored.

While the Product Manager (PM) focuses on what the product does and how it is built, this role focuses on the commercial
and relationship side of the business: managing a portfolio of government department accounts the way a senior key account
or territory leader manages a portfolio of outlets, dealers or alliance partners; driving revenue growth, structuring new
engagements, resolving stakeholder issues, and protecting SITC’s commercial interests. It calls for someone who has
already owned a large, multi-stakeholder commercial portfolio and can bring that same discipline; territory and account
management, partner negotiation, regulatory engagement, and structured agreement drafting; to Government of Sindh
departments.

Key Responsibilities

Own the commercial relationship and revenue outcomes for all assigned Government of Sindh departments, acting as
the senior relationship owner accountable for account health, growth and retention; the same way a key account or
territory leader owns a portfolio of outlets or partners.
Identify and pursue opportunities for scope expansion, additional services, or enhanced utilization of SITC products &
services within departments, and lead the commercial case for growing each account.
Structure, negotiate and draft SLAs and commercial agreements from the ground up; pricing structures, service
definitions, scope and deliverables; ensuring SITC’s commercial interests are protected while remaining pragmatic and
workable for government counterparts.
Act as the primary focal person for all commercial and SLA-related coordination with assigned departments, building
and sustaining relationships that position SITC as a responsive, trusted partner.
Own the end-to-end lifecycle of SLAs; negotiation support, approvals, renewals and amendments; in coordination with
the CFO and Company Secretary, and maintain the templates, pricing structures and documentation that keep this
consistent across departments.
Maintain a comprehensive receivables tracker and personally lead follow-up and negotiation for payment recovery
with government departments, the way a territory owner drives collections and resolves partner-side payment issues.
Coordinate with Finance on invoicing, billing cycles and departmental submissions, and support reconciliation and closure of financial records linked to SLAs.
Conduct structured account/SLA review meetings with departments, track decisions and commitments, and ensure timely follow-through.
Monitor account health and SLA adherence signals from internal teams, flag deviations or risks early, and escalate critical issues to the CPO, CFO and CEO with clear recommendations.
Ensure all commercial changes, amendments and SLA versions are properly documented, approved and aligned with SITC governance and policy.

Required Skills & Competencies

Proven track record of growing revenue and managing a large, multi-stakeholder commercial portfolio; territory, key accounts, alliances or dealer networks; with direct accountability for revenue or business-unit performance.
Strong negotiation skills, with demonstrated experience structuring and drafting commercial agreements from scratch to protect the organization’s interests.
Ability to manage sensitive government, regulatory and institutional relationships with professionalism, discretion and credibility, including direct experience engaging regulatory bodies or government authorities.
Hands-on experience owning receivables, collections and commercial documentation, and driving these to closure.
Strong cross-functional coordination skills; able to align Finance, Legal and delivery teams behind a single commercial relationship.
Strong communication and stakeholder-management skills, comfortable operating at senior government and institutional level.

Qualification & Experience

Education: Master’s degree (MBA preferred) in Business Administration/Management, Marketing, Public Administration/Public Policy, Law (LLB)/Legal Studies, Communications, or a related field from an HEC-recognized institution.

Experience: Minimum 10-12+ years of progressive experience owning a large commercial portfolio; key accounts, territory management, business development, or dealer/alliance networks; with a demonstrated record of revenue growth, contract/agreement drafting, negotiation, and stakeholder management, including direct engagement with regulatory bodies, government authorities or institutional stakeholders. Experience working with provincial/federal departments, public-sector entities, or regulated institutional clients is an advantage, but proven commercial ownership of a large, complex, multi-stakeholder environment is the primary requirement.

Note:
Only PDF resumes are accepted.
Your CV must include an email ID, mobile number, LinkedIn URL, and current city.